BWO99 takes every member's privacy seriously. Learn how we collect, use, and protect your personal information to the highest security standards.
Six layers of data protection ensuring your personal information stays secure with BWO99 at all times.
All data transmitted between your device and bwo99's servers is protected by 256-bit SSL encryption — the same security technology used by Malaysia's leading banks. Your information never travels exposed.
Financial data is stored separately from personal profile data using a layered storage system. Access to sensitive databases is strictly limited to authorised personnel only through multi-layered access controls.
BWO99 has never and will never sell, rent, or trade members' personal information to any third party for marketing purposes. Your data belongs to you — not a source of revenue for us.
BWO99 members have the full right to access, amend, and request deletion of their personal data at any time. Submit your request via Live Chat or our official email and we will respond within 72 hours.
The bwo99 cybersecurity team monitors our systems around the clock to detect any suspicious activity. In the event of an unauthorized access attempt, the member concerned will be notified promptly via email or account notification.
BWO99's Privacy Policy is prepared in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. We adhere to all legal requirements relating to the collection, processing, and storage of Malaysian citizens' personal data.
BWO99 ("we", "Platform" or "BWO99") is fully committed to protecting the privacy and data security of every member using our services. This Privacy Policy explains in detail how we collect, use, store, share, and protect your personal information when you use the BWO99 platform via our website or mobile app.
This document is prepared in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010 and forms part of BWO99's Terms and Conditions of use. By registering an account or using any BWO99 service, you are deemed to have read and fully agreed to this Privacy Policy.
We only collect data that is strictly necessary to provide you with the best service. No data is collected for sale or trade. Your privacy is not merely a legal obligation to us — it is a moral responsibility we take seriously.
BWO99 collects several categories of personal data to ensure the services we provide are secure, seamless, and meet your needs. Below are the types of data collected along with their purposes:
| Data Category | Sample Information | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number | Mandatory – KYC & age verification |
| Contact Information | Email, phone number, residential address | Mandatory – communications & notifications |
| Financial Data | Bank account number, e-wallet, transaction history | Mandatory – deposits & withdrawals |
| Technical Data | IP address, device type, browser, OS | Automatic – system security |
| Usage Data | Game history, wagering, login | Automatic – service improvement |
| KYC Documents | MyKad photo, selfie, bank statement | Mandatory – identity verification |
BWO99 does not collect sensitive data such as health information, religious beliefs, political views, or biometric data unless there is a clear legal requirement and you have been given prior notice and an opportunity to object to such collection.
Every piece of data collected by bwo99 is used for legitimate and transparent purposes. We do not use your data for any purpose not stated in this policy without first obtaining your consent.
Data Collection
Identity Verification
Secure Processing
Service Delivery
Encrypted Storage
The primary purposes for which BWO99 uses your personal data are as follows:
BWO99 does not sell, rent, or share members' personal data with third parties for their own marketing purposes. However, there are limited situations where we need to share your data with certain parties to enable our services to function properly:
All third parties that receive personal data of bwo99 members are required to sign a data processing agreement that sets out strict security and confidentiality standards. They are only permitted to use that data for the specific purposes agreed upon and may not share it with any other party.
BWO99 continuously invests in the latest cybersecurity infrastructure to ensure every member's personal data is protected at all times. The technical and organisational security measures we implement include:
While we implement industry-best security measures, no system can be guaranteed 100% safe from all cyber threats. You are therefore also responsible for keeping your login credentials secure and not sharing your account information with anyone.
BWO99 uses cookies and similar tracking technologies to enhance the user experience, analyse website traffic, and ensure the platform's security functions run smoothly. The cookies we use fall into several categories:
You can manage cookie settings through your internet browser settings. Disabling certain cookies may affect the functionality of some sections of the BWO99 platform. For more information on managing cookies in your browser, please refer to the relevant browser documentation.
Under Malaysia's Personal Data Protection Act (PDPA) 2010, you as the data subject have the following rights regarding your personal data held by us. BWO99 is committed to respecting and facilitating the exercise of all these rights:
To exercise any of the above rights, contact the BWO99 Privacy team via 24/7 Live Chat or our official email at [email protected]. Please include your account number and the type of request. We will respond within 72 hours and resolve the request within 30 business days.
BWO99 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following are general guidelines for our data retention periods:
When data is no longer required, BWO99 will securely delete it using methods that ensure it cannot be recovered. Physically deleted data is disposed of in accordance with strict security standards.
The bwo99 platform is exclusively for individuals aged 18 years and above only. BWO99 does not knowingly collect, store or process any personal data from children or minors under the age of 18.
If we discover that personal data of an individual under 18 years of age has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. If you believe your child or someone underage has registered a bwo99 account, please contact us immediately via Live Chat or our official email.
BWO99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements in how we handle members' personal data.
Any significant amendments to this Privacy Policy will be communicated to members via their registered email or a prominent in-platform notification at least 14 days before the amendments take effect. The "Last Updated" date at the top of this page will be updated whenever amendments are made. Continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.
For any enquiries, complaints or requests relating to this Privacy Policy or how we handle your personal data, please contact us through the following channels. The BWO99 Privacy team is always ready to assist you:
You may also refer to the Responsible Gaming us for more information on how BWO99 supports member wellbeing, or visit the FAQ us for answers to frequently asked questions about privacy and account security.
BWO99 is committed to responding to all privacy-related enquiries within 72 working hours. For data access or deletion requests, the full process will be completed within 30 calendar days from the date a valid request is received.